For Columbia Manufacturing, Inc., quality is not a statement but a way of life and means of survival and growth. Columbia Manufacturing, Inc., prides itself in the fact that it has no quality assurance department. All Columbia employees from Chairman and CEO to line operators are responsible for the quality of the product that is designed and produced at the facility. All employees are empowered to have input in design and manufacturing of each unit and have the authority to shut their workstation down, when and if, they suspect non-conformities. Employees and supervisors, along with engineering and management, collectively work together and strive for zero non-conformities. However if there is a non-conformity complaint from an internal or external customer, the root cause of the problem is identified and irreversibly corrected through whatever means deemed necessary.